Delivery, Returns & Cancellations Policy

At Fix and Weld Ltd, customer satisfaction is our priority. If you encounter any issues with your order, please refer to the following policies.

Delivery Policy

  • In-Stock Items: Usually dispatched within 1–2 working days.
  • Backorders/Lead Time Items: Items not in stock are subject to manufacturer lead times. Estimated delivery times will be confirmed within 1 working day of the order being placed.
  • Custom/Modified Items: Lead times for bespoke or modified parts will vary. Expected delivery schedules will be provided upon order confirmation.
  • Delivery Charges: Displayed at checkout for online purchases and will vary depending on the weight, type, and destination of the order. For large or specialist orders, a member of our team may contact you to confirm shipping arrangements.
  • Collection: Orders can be collected from our store on weekdays. We will confirm when your order is ready for collection.

Delivery Zones & Lead Times

Our standard delivery service is divided into three postcode zones. The delivery times below are calculated from the date your order is dispatched and apply to working days only.

Enter your postcode at checkout to see the delivery options available to you.

Zone 1 – Delivery within 3 working days from dispatch
GL5, GL6, GL10

Zone 2 – Delivery within 5 working days from dispatch
GL1, GL2, GL3, GL4, GL7, GL8, GL11, GL12, GL13, GL50, GL51, GL52, GL53

Zone 3 – Delivery within 7 working days from dispatch
GL14, GL15, GL16, GL17, GL18, GL19, GL20, GL54, GL55, GL56, BS32, BS35, BS36, BS37, SN1, SN2, SN3, SN4, SN5, SN6, SN14, SN15, SN16, SN25, SN26, SN38

Premium Delivery

For eligible non-gas orders, faster delivery options may be available at checkout.

Premium Delivery – £8.99
Delivery by the next working day from dispatch. Premium Delivery is free when you spend £50 or more on eligible items.

Premium Plus Delivery – £14.99
Delivery by 12pm on the next working day from dispatch. Premium Plus Delivery is free when you spend £100 or more on eligible items.

Premium services are available on weekdays only and are subject to product availability and dispatch.

Gas Cylinder Deliveries

Gas cylinder deliveries operate within the same standard delivery zones:

  • Zone 1: Within 3 working days from dispatch
  • Zone 2: Within 5 working days from dispatch
  • Zone 3: Within 7 working days from dispatch

A Premium Gas Delivery service is also available for £14.99:

  • Zone 1: Within 1 working day from dispatch
  • Zone 2: Within 2 working days from dispatch
  • Zone 3: Within 3 working days from dispatch

Gas delivery services are available on weekdays only and are restricted to eligible delivery postcodes.

Important Information

Delivery times are estimates from the point of dispatch and do not include any stated product lead time or the time required to prepare the order for dispatch. Weekends and bank holidays are not classed as working days.

Where an order contains items with different availability dates, we may contact you to confirm the most suitable delivery arrangements.

 

Returns & Refunds

We want you to be completely satisfied with your purchase. If you need to return items, please review the guidelines below. All returns must be made within 14 days of receiving your goods.

  • Refunds: Typically processed within 5–7 working days of receiving and inspecting the returned items.

1. Faulty or Incorrect Items Sent by Fix and Weld Ltd

  • Return Window: 14 days from the date of receipt.
  • Return Process: If collection is required, we will contact you to arrange pickup.
  • Refund: Upon inspection and confirmation that items are unused and in original packaging, a full refund will be issued including your original shipping costs.

2. Incorrect Items Ordered/Items No Longer Required by Customer

  • Return Window: 14 days from the date of receipt.
  • Return Costs: Return shipping is the responsibility of the customer and is non-refundable.
  • Restocking Fee: A 20% restocking fee may apply.
  • Refund: Issued once items are received and verified to be unused and in original packaging, minus shipping and restocking charges.

Cancellation Policy

  • Orders with Lead Time/Backorders: May be cancelled within 24 hours of placement. After this period, cancellation requests may be declined if we have already placed the order with our supplier.
  • Custom or Modified Items: Cannot be cancelled once production or modification has begun. Contact us immediately if you wish to cancel such an order; we will assess whether cancellation is possible based on production status.

Return Conditions

  • All returned items must be unused, in original packaging, and in resalable condition.
  • Please include your order reference or invoice number with any returns to avoid delays in processing.

Contact Us

If you need to initiate a return, arrange a collection, or have questions about your delivery or refund, please contact us:

Fix and Weld Ltd
Unit 5 Ebley Industrial Estate, Ebley, Stroud, Gloucestershire. GL5 4SP
Email: returns@fixandweld.co.uk
Phone: 01453 756393