Privacy Policy

Last updated: 10 September 2026

About This Policy

Fix & Weld Ltd ("we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, request a quotation, contact us or otherwise interact with our business.

This policy also explains your rights regarding your personal information and how we comply with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

We may update this Privacy Policy from time to time by publishing a revised version on this page. We encourage you to review this page periodically to remain informed about how we process and protect your personal information.

This Privacy Policy should be read alongside any additional privacy statements or fair processing notices that we may provide when collecting or processing your personal information for a specific purpose.

Who We Are

Fix & Weld Ltd is a supplier of welding equipment, engineering consumables, industrial gases, fasteners, fixings, abrasives, tools, personal protective equipment and related industrial products.

For the purposes of applicable data protection legislation, Fix & Weld Ltd is the data controller responsible for your personal information.

How to Contact Us

If you have any questions about this Privacy Policy, our privacy practices or the personal information we hold about you, or if you wish to exercise any of your legal rights, please contact us using the following details:

Fix & Weld Ltd
Unit 5, Ebley Industrial Estate
Ebley
Stroud
Gloucestershire
GL5 4SP

Email: info@fixandweld.com
Website: www.fixandweld.com

The Information We Collect

We may collect, use, store and process the following types of personal information:

Your name and job title.
Your company or organisation name.
Your billing and delivery addresses.
Your telephone number and email address.
Information connected with quotations, enquiries, orders and customer accounts.
Payment and transaction information.
Delivery details and order history.
Technical information, including your IP address, browser type, device type and operating system.
Information about how you use and interact with our website.
Records of communications when you contact us by telephone, email, website enquiry form or live chat.
Marketing and communication preferences.

How We Collect Your Information

We may collect personal information directly from you when you:

Create or manage an account on our website.
Request a quotation or product information.
Place an order online, by telephone, by email or in person.
Apply for or operate a trade or credit account.
Contact us by telephone, email, live chat or website enquiry form.
Subscribe to marketing communications.
Visit or interact with our website.

We may also receive personal information from service providers and other third parties, including payment service providers, delivery companies, IT providers and credit reference agencies, where appropriate and permitted by law.

How We Use Your Information

We may use your personal information for the following purposes:

Providing quotations and product information.
Processing, managing and fulfilling orders.
Managing customer and trade accounts.
Arranging the collection or delivery of goods.
Processing payments, refunds and account transactions.
Carrying out identity, fraud prevention or credit checks where appropriate.
Responding to enquiries and providing customer support.
Managing returns, complaints, warranties and product-related enquiries.
Maintaining and improving our website, products and services.
Maintaining appropriate business, financial and transaction records.
Complying with our legal, accounting, taxation and regulatory obligations.
Sending marketing communications where permitted by law.

Our Lawful Bases for Processing

We will only process your personal information when we have a lawful basis for doing so. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: Processing is necessary to enter into or perform a contract with you.
Legal obligation: Processing is necessary to comply with a legal or regulatory requirement.
Legitimate interests: Processing is necessary for our legitimate business interests or those of a third party, provided that your rights and interests do not override those interests.
Consent: You have given us permission to process your information for a particular purpose.

Marketing Communications

We may send you information about our products, services, promotions and company updates where we have a lawful basis to do so.

You can ask us to stop sending marketing communications at any time by following the unsubscribe instructions contained in the relevant communication or by contacting us at info@fixandweld.com.

Opting out of marketing communications will not prevent us from contacting you about an existing enquiry, quotation, order, account, transaction or other service-related matter.

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where this is necessary to operate our business, provide our services or comply with legal obligations. These third parties may include:

Delivery, courier and transport companies.
Payment service providers and financial institutions.
Website hosting, ecommerce, customer relationship management and IT service providers.
Manufacturers and suppliers where necessary to fulfil an order or resolve a product enquiry.
Credit reference, identity verification and fraud prevention providers.
Professional advisers, including accountants, auditors, insurers and legal advisers.
Government departments, law enforcement agencies, courts and regulatory authorities where required by law.

Where third parties process personal information on our behalf, we require them to protect that information and process it only for the agreed purpose and in accordance with applicable data protection legislation.

International Transfers

Some of our service providers may process or store personal information outside the United Kingdom. Where an international transfer takes place, we will take appropriate steps to ensure that your personal information receives a level of protection consistent with applicable UK data protection legislation.

Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is restricted to employees, contractors and service providers who require it for legitimate business purposes. Those individuals and organisations are required to handle personal information securely and confidentially.

Data Retention

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, taxation, regulatory or reporting requirements.

When deciding how long to retain personal information, we consider the nature and sensitivity of the information, the purpose for which it is used, the risk of harm from unauthorised use or disclosure and any applicable legal requirements.

Your Data Protection Rights

Depending providing on the circumstances, you may have the right to:

Request access to the personal information we hold about you.
Request correction of incomplete or inaccurate personal information.
Request deletion of your personal information in certain circumstances.
Object to the processing of your personal information in certain circumstances.
Request restriction of the processing of your personal information.
Request the transfer of your personal information to you or another organisation where applicable.
Withdraw consent at any time where we rely on consent as our lawful basis.
Object to the use of your personal information for direct marketing.

To exercise any of these rights, please contact us using the contact details provided above. We may need to request information from you to confirm your identity before responding to your request.

Complaints

You have the right to make a complaint to the Information Commissioner's Office, which is the UK supervisory authority for data protection matters.

Further information is available from the Information Commissioner's Office website.

We would appreciate the opportunity to address your concerns before you contact the Information Commissioner's Office, so please contact us in the first instance using the details provided above.

Cookies

Our website may use cookies and similar technologies to provide website functionality, remember user preferences, understand how visitors use our website and support relevant advertising activities.

Further information about the cookies we use, the purposes for which they are used and how you can manage your preferences is provided in our Cookies and Internet Advertising Policy.

Third-Party Links

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you review the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to our business practices, website, services or legal obligations. Any revised policy will be published on this page and the last updated date shown at the top of the policy will be changed accordingly.